Passage Summary: There is a rule that if an insurance contract is too dense for a normal person to bother reading, the company has to honor what the customer expected rather than the fine print. The author applies this rule to argue that Celia's hail damage should be covered.

Conclusion: The insurance company should be legally required to pay for the hail damage to Celia's car despite the policy's written exclusion.

Reasoning: A general principle holds that if a policy is written so that a reasonable person wouldn't read it thoroughly, the policyholder's reasonable expectations take precedence over the written text.

Analysis: To justify this application, we need to bridge the gap between the general rule and Celia's specific situation. The principle has a specific trigger: the policy must be written in a way that a 'reasonable person' would skip reading it. We also need to confirm that Celia actually had a 'reasonable expectation' that hail would be covered. Look for an answer that confirms both the unreadability of her policy and the nature of her expectations.