Passage Summary: A company tried to help its traveling sales team by putting all their files on a computer database, but the project failed because the staff wouldn't stop using their old paper folders.

Reasoning: The company digitized paper files to save salespersons effort, but the salespersons refused to use the database or hand over their paper files.

Analysis: This is a classic 'good intentions, bad results' scenario. To resolve this paradox, we need to find a reason why the sales team found the digital system more burdensome than the paper files they were already carrying. Perhaps the portable computers were too heavy, or the database was so difficult to navigate that it actually increased their workload. Look for an answer that explains why the 'solution' was actually a step backward for the employees.