Passage Summary: Stores intentionally make you walk further to get what you need so you'll buy more, but this can actually annoy customers and drive them away.

Reasoning: Supermarkets use layouts to force customers past many items to reach staples, but this strategy can backfire because customers dislike the resulting inconvenience.

Analysis: The stimulus presents a classic business dilemma where a tactic designed to increase revenue—maximizing 'dwell time' and impulse buys—directly conflicts with customer satisfaction. It illustrates a trade-off between short-term profit-seeking and long-term customer retention. When looking for the principle, focus on the idea that a plan intended to achieve a specific goal can simultaneously produce a significant, unintended negative consequence. It's a 'double-edged sword' scenario where the very mechanism of success (making people walk more) is also the source of failure (alienation).