Passage Summary: Manners help people get along and avoid offending each other. Interestingly, the people who say manners are useless are the same people who think being kind and getting along is important.

Reasoning: Etiquette facilitates social harmony and prevents accidental offense, yet critics who value these outcomes often claim etiquette has no social benefits.

Analysis: We are looking for a statement that is supported by the tension between what critics believe and what etiquette actually does. Since the passage asserts that etiquette does, in fact, help people get along, the critics' belief that it has no beneficial effects is directly contradicted by the facts provided. Look for an answer that points out this inconsistency or suggests that etiquette serves the very values the critics prize. It is a classic setup where the 'means' (etiquette) are dismissed by people who actually want the 'ends' (harmony).